Everything you need to know about Vyro subscriptions, renewals, cancellations and license management.
This Subscription Policy explains how Vyro & Security subscriptions work, including subscription periods, activation, renewal, cancellation, upgrades, downgrades, payments and subscription expiry.
This policy should be read together with the Vyro Terms & Conditions, EULA, Privacy Policy and Refund & Cancellation Policy.
Vyro may offer cybersecurity products through subscription-based plans.
Depending on the product, subscription plans may be available as: Monthly plans, Annual plans, Multi-device plans, Professional plans, Business plans, Corporate plans, Promotional or introductory plans.
The available plans, prices and features will be displayed during the applicable purchase process.
Each subscription has a defined subscription period. The subscription period may be: Monthly, Annual, Another period specifically stated at purchase.
The subscription starts according to the activation or purchase terms applicable to the selected product.
After successful payment, the subscription may be activated automatically through the customer's Vyro account.
Activation may require: Vyro account, Successful payment, License assignment, Device registration, Product activation.
The subscription status can be viewed through the applicable Customer Portal.
Depending on the selected plan, a subscription may provide access to: Antivirus protection, Real-time protection, Malware scanning, Ransomware protection, Web security, Network security, USB/device protection, Security updates, Threat Center, Security reports, Mobile security, Multi-device management, Other features listed with the selected plan.
Features may vary by product, plan, operating system and device.
The applicable subscription price will be displayed before purchase.
Prices may vary based on: Product, Plan, Subscription duration, Number of devices, Promotional offer, Customer type, Business/commercial agreement, Applicable taxes.
Vyro may change prices for future purchases or renewals.
Certain subscriptions may include automatic renewal. If automatic renewal is enabled, the subscription may automatically renew at the end of the current subscription period using the available authorized payment method.
Before renewal, customers should review: Renewal date, Renewal period, Applicable renewal price, Payment method, Subscription status.
Where applicable, Vyro may send reminders or notifications relating to upcoming renewal. Notifications may be sent through: Email, Customer Portal, In-product notifications, Other available communication channels.
Customers are responsible for maintaining a valid email address and keeping their account information up to date.
Customers may cancel automatic renewal through the applicable Vyro account or support process.
When automatic renewal is cancelled:
Cancelling auto-renewal does not necessarily mean an immediate refund. Refund requests are governed by the Refund & Cancellation Policy.
If an automatic renewal payment fails, Vyro may: Notify the customer, Attempt the payment again where applicable, Temporarily restrict renewal processing, Provide a payment-update option, Allow a limited grace period where applicable, Suspend or expire the subscription if payment remains unsuccessful.
The exact process may vary by payment provider and subscription plan.
Where a grace period is provided, the customer may retain limited access for a defined period after a failed renewal payment. The availability and duration of any grace period are not guaranteed for every product or subscription.
During a grace period, customers should update their payment information or complete the required payment to avoid service interruption.
When a subscription expires: Subscription-based features may become unavailable, Premium security features may be disabled, License status may change to expired, Device-management capabilities may be restricted, Renewal may be required to restore paid features.
Some basic account or product functionality may remain available depending on the applicable product.
A customer may be able to renew an expired subscription through the Vyro Customer Portal or an authorized purchase channel.
After successful renewal, applicable services may be restored according to the selected plan. Renewal pricing may differ from the original purchase price.
Where supported, customers may upgrade from one plan to another.
An upgrade may provide: Additional security features, More supported devices, Higher service limits, Additional management capabilities.
The amount payable for an upgrade may depend on the remaining subscription period, existing plan and applicable pricing rules.
Where supported, customers may request or select a lower subscription plan. A downgrade may take effect: Immediately, where applicable; or At the next renewal period.
If the downgrade reduces the number of supported devices or features, the customer may need to adjust registered devices before the new plan becomes effective.
Certain Vyro plans may support multiple devices. The number of supported devices depends on the selected plan.
Customers may manage eligible devices through the Vyro Customer Portal where the feature is available. Customers must not exceed the permitted device limit.
Where supported, customers may replace or remove a registered device through the Customer Portal.
Device replacement may be subject to: Plan limits, Device-change limits, Security controls, License conditions.
Vyro may restrict repeated device changes where necessary to prevent license abuse.
Where included in the selected plan, mobile features may include: Mobile Malware Scanner, Device Finder, Remote Lock, Remote Alarm, Lost Mode, Remote Data Erase, Theft Protection, SIM & Device Security, Web & Phishing Protection, App & Privacy Security.
Availability depends on operating system, device model, permissions, connectivity and Vyro implementation.
Customers must protect their Vyro account. You should: Keep your password confidential, Use a strong password, Keep your email account secure, Review registered devices, Report unauthorized access, Keep payment information updated.
Vyro may restrict suspicious subscription activity to protect customers and the service.
Unless specifically permitted, subscriptions and licenses may not be: Sold, Transferred, Resold, Gifted, Assigned to another account.
Business or enterprise subscriptions may have separate transfer and assignment provisions.
Vyro may offer: Free trials, Discounted subscriptions, Introductory pricing, Promotional renewals, Special campaigns.
Promotional subscriptions may have separate eligibility, duration, renewal and cancellation conditions. The applicable promotional terms will be displayed when the offer is presented.
Where a free trial is available, the trial period and included features will be displayed before activation.
A free trial may: Expire automatically, Convert to a paid subscription where clearly disclosed and authorized, Require cancellation before the trial ends to prevent applicable renewal.
Customers should review the trial terms carefully before activation.
Subscription refunds are governed by the Vyro Refund & Cancellation Policy. Cancellation of automatic renewal does not automatically create a refund for the remaining subscription period. Where a refund is approved, the applicable subscription or license may be cancelled or deactivated.
Vyro may support payment methods provided through authorized payment providers. Available payment methods may vary by: Country, Currency, Product, Payment provider, Customer type.
Customers must provide accurate payment information.
Applicable taxes may be added to subscription charges according to the relevant transaction and applicable law. The final payable amount will be displayed before completion of the applicable purchase where required.
Business and corporate customers may have customized subscription arrangements.
These may include: Volume licensing, Multiple users, Multiple devices, Centralized management, License assignment, Corporate reporting, Renewal management, Dedicated support.
A separate business agreement may apply.
Vyro Agents may have separate Agent Panel or platform subscriptions/fees. Agent Panel fees are separate from customer software subscriptions and bulk license purchases unless expressly stated otherwise. Agent subscriptions are governed by the applicable Agent Terms & Conditions and commercial agreement.
Vyro may update, improve, modify or replace subscription features.
Changes may be required for: Security improvements, Operating-system compatibility, Product development, New technology, Legal requirements, Threat-response improvements.
Where a material change requires notification, Vyro may provide appropriate notice through available communication channels.
A subscription may be temporarily restricted or suspended where reasonably necessary due to: Payment failure, Fraud, License abuse, Account compromise, Security concerns, Violation of applicable terms, Legal requirements.
Where appropriate, customers may be given an opportunity to resolve the issue.
A subscription may terminate when: The subscription expires, The customer cancels it, A refund is approved, Payment remains unsuccessful, The account is terminated, The customer materially violates applicable terms.
Termination may result in loss of access to subscription features.
After subscription expiry, certain account and transaction information may continue to be retained according to the Vyro Privacy Policy and applicable legal requirements.
Security or license records may be retained where reasonably necessary for: Legal compliance, Accounting, Fraud prevention, Security, Dispute resolution, Business records.
Subscription access may occasionally be affected by: Maintenance, Security incidents, Network problems, Infrastructure failures, Third-party service interruptions, Operating-system restrictions, Events outside reasonable control.
Vyro does not guarantee uninterrupted availability at all times.
Vyro may update this policy to reflect: New subscription plans, Pricing changes, New features, Payment changes, Renewal procedures, Legal requirements, Business changes. The latest version will be published on this page.
For subscription-related questions:
Vxtry Infotech Industry Private Limited
email Email: support@vxtry.in
language Website: vxtry.in
location_on Address: C -203 , Minto Road , New Delhi - 110002
For faster assistance, include your registered email address, Order ID and License ID where applicable.
By purchasing or using a Vyro subscription, you acknowledge that you have reviewed and accepted this Subscription Policy together with the applicable Terms & Conditions, EULA, Privacy Policy and Refund & Cancellation Policy.